How to build WhatsApp CRM for small businesses
A WhatsApp CRM connects WhatsApp Business API access to a system that stores customer chats, contacts, tickets, leads, notes, and follow-ups
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Meta Introduces AI Agents in WhatsApp Business in Indonesia, Helps SMEs to Large Companies
JAKARTA – In the WhatsApp Business Summit (WABS) Indonesia, Meta officially announced the presence of Meta Business Agent to more countries, including Indonesia
United Telecoms brings direct WhatsApp integration to its omnichannel platform for SA businesses
Johannesburg, 12 Aug 2026 A United Telecoms contact centre agent manages WhatsApp conversations alongside voice calls and live chat from a single platform.
mTouch Labs Launches ZunoPilot, an AI-Powered WhatsApp Automation Platform for Businesses
mTouch Labs Launches ZunoPilot, an AI-Powered WhatsApp Automation Platform for Businesses
WhatsApp username pause puts Meta’s advertising ambitions under the spotlight
Speculation that usernames would suddenly make businesses easier to discover on WhatsApp is premature, says an industry executive.
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Telnyx Launches WhatsApp Business Calling, Bringing Programmable Voice to the World’s Largest Messaging Platform
CHICAGO, April 30, 2026 (GLOBE NEWSWIRE) — Telnyx, a carrier-grade global communications platform, today announced WhatsApp business calling, enabling businesses to place and receive voice calls over WhatsApp using the same platform they use for PSTN voice, SMS, and AI-powered communications
Meta Tech Partner Celitix Unifies Business Messaging Across WhatsApp, RCS, SMS and Voice – IssueWire
Pdfwhatsapp Meta Tech Partner Celitix Unifies Business Messaging Across WhatsApp, RCS, SMS and Voice
Route Mobile Launches Salesforce-Native Omnichannel App For Direct SMS And WhatsApp
Route Mobile Launches Salesforce-Native Omnichannel App For Direct SMS And WhatsApp
Route Mobile Launches Salesforce-Native Omnichannel App For Direct SMS And WhatsApp Read Post »
Meta will allow rival AI chatbots on WhatsApp in Europe, but for a fee | TechCrunch
In a bid to stave off a major investigation by the European Commission, Meta said on Thursday that it would allow AI companies to offer their chatbots on WhatsApp
Meta will allow rival AI chatbots on WhatsApp in Europe, but for a fee | TechCrunch Read Post »
WhatsApp Accounts Mistakenly Locked in Global Outage
Meta is working to fix a major glitch that locked countless WhatsApp users out of their accounts today. The issue, which began appearing Monday afternoon, mistakenly flagged legitimate accounts and placed them “under review,” leaving users staring at error messages instead of their message threads. It’s the kind of automated moderation mishap that raises questions…
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Meta tests moving large business messages into Offers and Updates folder on WhatsApp | Ukraine news – #Mezha
Meta tests moving large business messages into Offers and Updates folder on WhatsApp Friday, 31 July 2026, 18:10
WhatsApp may soon move business messages to separate ‘Offers & Updates’ folder – The Economic Times
(Catch all the Technology News News, and Latest News Updates on The Economic Times.)
WhatsApp is planning a new folder for messages from large businesses
WhatsApp is apparently aware of the fact that a lot of its users are facing a problem with clutter in their main chat list, especially due to having a lot of separate threads with messages from large businesses like banks or airlines
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WhatsApp is testing a new folder for messages from large businesses | TechCrunch
During Meta’s Q2 2026 earnings call, Mark Zuckerberg said that other revenue in the family of apps segment crossed $1 billion, largely thanks to WhatsApp paid messaging and subscriptions
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Meta’s AI agent for WhatsApp Business is now available globally | TechCrunch
For years, WhatsApp has been a communication layer for businesses of all sizes around the world. Meta is now infusing AI into that layer in a bid to turn WhatsApp into a es
Meta’s AI agent for WhatsApp Business is now available globally | TechCrunch Read Post »
Meta launches paid subscriptions across Facebook, Instagram and WhatsApp
Meta is rolling out paid subscription offerings across its platforms, including Facebook, Instagram and WhatsApp, as the tech giant looks to deepen monetisation efforts beyond advertising
Meta launches paid subscriptions across Facebook, Instagram and WhatsApp Read Post »
WhatsApp Introduces Web Calling, Call Transfer, QuickHD Features |
WhatsApp has been updated with a web calling feature, allowing users to now make and receive audio and video calls, both one-on-one and group, directly from WhatsApp Web
WhatsApp Introduces Web Calling, Call Transfer, QuickHD Features | Read Post »
Must Meta Open WhatsApp to Competing AI Assistants? | PYMNTS.com
In this blog post for Steptoe, authors Robert Klotz & Lucia Rama discuss the European Commission’s June 9 decision requiring Meta to provisionally restore free access to the WhatsApp Business API for competing general-purpose AI assistants. The measure, adopted under Article 8 of Regulation 1/2003, is linked to the Commission’s ongoing investigation into whether Meta…
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