WhatsApp Business & SME Growth

Data shows 83% of festive Whatsapp orders came from first-time buyers

Data shows 83% of festive Whatsapp orders came from first-time buyers

Eight in ten WhatsApp orders placed during India’s festive season last year came from new customers, and brands deploying WhatsApp marketing through Kwik Engage recorded 2.25x higher median GMV growth than those not using it on the GoKwik network, according to the WhatsApp Commerce Intelligence Report 2026 released by GoKwik, which drew on an analysis…

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Responsr Brings WhatsApp and Email Into One AI Inbox, Stops losing leads

Responsr Brings WhatsApp and Email Into One AI Inbox, Stops losing leads

VMPLBengaluru (Karnataka) [India], August 25: Responsr, a customer-conversation platform built by MarkSimpl Innovations Private Limited, is now available to all businesses. The platform brings WhatsApp and email into one shared inbox, gives every conversation a clear owner, and keeps every pending follow-up visible to the team. Founded in 2026 by Priyanshu Kumar and Abhinav Shukla,…

Responsr Brings WhatsApp and Email Into One AI Inbox, Stops losing leads Read Post »

The 24-Hour Customer Is Here And Most Businesses Aren't Ready For Them

The 24-Hour Customer Is Here And Most Businesses Aren’t Ready For Them

VMPLNew Delhi [India], August 20: Customer expectations are changing. People increasingly expect businesses to respond quickly, directly and on the channel already in their hands. According to WhatsApp’s 2026 State of Business Messaging report, a Meta commissioned Kantar study across 22 global markets including India, 69% of consumers consider waiting on hold a waste of…

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