WhatsApp Business & SME Growth

Responsr Brings WhatsApp and Email Into One AI Inbox, Stops losing leads

Responsr Brings WhatsApp and Email Into One AI Inbox, Stops losing leads

VMPLBengaluru (Karnataka) [India], August 25: Responsr, a customer-conversation platform built by MarkSimpl Innovations Private Limited, is now available to all businesses. The platform brings WhatsApp and email into one shared inbox, gives every conversation a clear owner, and keeps every pending follow-up visible to the team. Founded in 2026 by Priyanshu Kumar and Abhinav Shukla,…

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The 24-Hour Customer Is Here And Most Businesses Aren't Ready For Them

The 24-Hour Customer Is Here And Most Businesses Aren’t Ready For Them

VMPLNew Delhi [India], August 20: Customer expectations are changing. People increasingly expect businesses to respond quickly, directly and on the channel already in their hands. According to WhatsApp’s 2026 State of Business Messaging report, a Meta commissioned Kantar study across 22 global markets including India, 69% of consumers consider waiting on hold a waste of…

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WhatsApp closes loophole that let researchers collect data on 3.5B accounts

WhatsApp closes loophole that let researchers collect data on 3.5B accounts

Messaging giant WhatsApp has around three billion users in more than 180 countries. Researchers say they were able to identify around 3.5 billion registered WhatsApp accounts thanks to a flaw in the software. That higher number is possible because WhatsApp’s API returns all accounts registered to phone numbers, including inactive, recycled, or abandoned ones, not…

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EU orders Meta to stop blocking rival AI chatbots on WhatsApp - Engadget

EU orders Meta to stop blocking rival AI chatbots on WhatsApp – Engadget

The European Union has ordered Meta to open WhatsApp to AI chatbots from rival companies again, for free, as it investigates the messaging app’s owner over potential antitrust violations. Meta introduced a new policy in October 2025 that banned third-party AI chatbots from the WhatsApp for Business API, making Meta AI the only chatbot that can access…

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Telnyx Launches WhatsApp Business Calling, Bringing Programmable Voice to the World's Largest Messaging Platform

Telnyx Launches WhatsApp Business Calling, Bringing Programmable Voice to the World’s Largest Messaging Platform

CHICAGO, April 30, 2026 (GLOBE NEWSWIRE) — Telnyx, a carrier-grade global communications platform, today announced WhatsApp business calling, enabling businesses to place and receive voice calls over WhatsApp using the same platform they use for PSTN voice, SMS, and AI-powered communications

Telnyx Launches WhatsApp Business Calling, Bringing Programmable Voice to the World’s Largest Messaging Platform Read Post »

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