Circeus, une soci\u00e9t\u00e9 holding sp\u00e9cialis\u00e9e dans l'intelligence artificielle, a annonc\u00e9 l'acquisition de Dondy, une plateforme de commerce conversationnel class\u00e9e num\u00e9ro un des applications WhatsApp sur l'App Store de Shopify. Dondy int\u00e9grera Shop Circle, la division de logiciels de commerce interactif de Circeus. Les d\u00e9tails financiers de la transaction n'ont pas \u00e9t\u00e9 divulgu\u00e9s.<\/p>\n
Dondy is used by more than 70,000 businesses to run marketing campaigns and automation<\/a>s and to drive sales and customer support through AI agents across WhatsApp, Instagram, Facebook, and website chat. The platform facilitates more than $100 million in orders annually and powers over one million customer conversations. According to Circeus, 70 percent of conversations handled by Dondy\u2019s AI agents today are resolved end to end without human intervention, a figure the company points to as evidence that conversational commerce has moved beyond simple automated replies and into genuine autonomous customer engagement.<\/p>\n Circeus said it plans to evolve Dondy\u2019s AI agents into fully autonomous systems capable of handling customer interactions across additional channels, including email, TikTok<\/a>, and Telegram, extending the platform\u2019s reach well beyond its current WhatsApp-centric footprint. The company also said it intends to expand Dondy\u2019s marketing capabilities to include automated campaign creation, follow-ups, and proactive customer outreach, building toward a system in which merchants can rely on AI to manage significantly more of their customer engagement without manual input. Beyond product expansion, Circeus said it intends to move Dondy up-market to serve enterprise customers, a shift that would broaden the platform\u2019s addressable base beyond the small and mid-sized merchants that have driven its growth to date.<\/p>\n The acquisition also supports Circeus\u2019s broader geographic ambitions, with the company saying it plans to accelerate Dondy\u2019s expansion into new regions, including Latin America. Following the acquisition, Shop Circle said it supports businesses across more than 150 countries, positioning Dondy within a larger global commerce software portfolio as Circeus continues to build out its strategy of acquiring mission-critical software and evolving it into AI-native systems of action.<\/p>\n \n En rapport:<\/strong> \n Rejoindre Justfine Infotech<\/strong> et d\u00e9velopper de v\u00e9ritables comp\u00e9tences num\u00e9riques en IA, automatisation, d\u00e9veloppement web, marketing digital, bureautique, e-commerce, travail ind\u00e9pendant et cybers\u00e9curit\u00e9<\/a>.<\/p>\n Programmes disponibles :<\/strong> WhatsApp :<\/strong>
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